Privacy Policy

Effective from: May 2018

This Privacy Policy sets out how Razor Research uses and protects any information that you give when you use this website.

Razor Research Ltd (“we”, “our”, “us” or “the Company”) values and respects the privacy of everyone who visits razorresearch.co.uk (“our site”). Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Use of this website indicates your acceptance of this Privacy Policy.

What does this Policy cover?
This Privacy Policy applies only to your use of our site. Our site may contain links to other websites. We do not have any control over those other websites and therefore cannot be responsible for the protection and privacy of any information which you provide whilst visiting them. We advise you to check the privacy policies of any such websites before providing any data to them.

What information we collect from you
Depending on your use of our site, we may collect some or all of the following personal data (please also see “Use of cookies”):

• Information you give us. This is information about you that you give us by filling in forms on our site, or by corresponding with us by phone, email, or otherwise. It includes, but is not limited to, information you provide when you complete the ‘Drop us a line form’, contact us with regards to a job application, participate in social media functions on our site, and/or when you report a problem with our site. The information you give us may include your name, job title contact information (e.g. email address or telephone number), demographic information such as postcode, your preferences and interests, and other information relevant to customer surveys and/or offers.
• Information we collect about you. With regards to each of your visits to our site, we will automatically collect the following:
  • technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating systems and platform
  • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page interaction information (such as scrolling, clicks and mouse-overs), and
  • both identifiable and unidentifiable data via digital methodology. We collect information as a result of you giving your feedback, subscribing to our newsletters and any other information that you choose to send us.

Use of cookies
Cookies are small text files that are placed on your computer or mobile device when you visit almost all websites. Cookies do not recognise you personally and are not harmful to your computer or mobile device. Cookies help analyse web traffic and allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How we use your information
Our use of your personal data will always have a lawful basis, and we will never sell, share or rent your personal data without prior consent. We collect personal data to understand your needs and provide you with a better service. Specifically, we may use your data for the following purposes:

• Improving our products and services;
• Personalising and tailoring your experience on our site, according to your interests;
• Supplying our products and services to you (please note that we require your personal data in order to enter into a contract with you);
• Replying to emails from you;
• Supplying you with emails about new products, special offers or other information which we think you may find interesting that you have opted in to using the email address which you have provided (you may unsubscribe or opt-out at any time by contacting us on [email protected]);
• Market research purposes;
• Analysing your use of our site to enable us to continually improve our site and your user experience.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. If you would like to do this, please contact us.

How long we store your personal data for
We only keep your personal data for as long as we need, in order to use it for the reason(s) it was first collected (“How we use your information”). If you would like us to delete it sooner, please contact us. See our Data Retention Policy for more information.

Where we store your personal data
Your data will only be stored within the European Economic Area (“the EEA”, which consists of all EU member states plus Norway, Iceland, and Lichtenstein).

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Please see our Data Protection Policy for more information.

Sharing your information
Subject to the exceptions below, we will not share any of your data with any third parties.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.

Your rights
As a data subject, under the Data Protection Act 2018 you have the right to:

• be informed about our collection and use of personal data;
• request a copy of all personal data which we hold about you;
• require inaccurate data which we hold about you to be corrected and recitified;
• require us to erase any personal data we hold about you where:
  • the original purpose for which we obtained your personal data has expired;
  • you have withdrawn your consent to us holding your personal data;
  • you consider us to be unlawfully processing your personal data;
  • you object to us processing your data on the basis of our legitimate interests;
• have your personal data transferred to us to another data controller or to us from another data controllers; and
• restrict us from processing your personal data whilst any dispute that may arise between us is being resolved.

You can:

• Exercise your right to prevent processing of personal data for marketing purposes by checking certain boxes on the forms we use to collect your data.
• Restrict our use of cookies (“Use of cookies”).
• Exercise any of your rights, including the right to withdraw your consent, at any time by contacting us.

How can you access your data?
You have the right to ask for a copy of any of your personal data held by us. Please contact us for more details.

Contacting us
If you have any questions or complaints regarding our Privacy Policy or associated practices, please contact us by email at [email protected], by telephone on 020 3865 1075, or by post at Razor Research Ltd, Work.Life Holborn, 20 Red Lion Street, London,WC1R 4PQ.

Should you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioners Office.

Changes to Our Privacy Policy
We may change this Privacy Policy from time to time. Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.